Ways my business could benefit from a mystery visit

It is highly beneficial for your establishment to participate in an ongoing mystery guest program.  Today's guests are tech-savvy and have a variety of options in South Africa to select for their stay.  What will make your accommodation stand out from the rest? 

• Consistently delivering a service that guests have come to know and enjoy.

• Identifying where gaps are in service levels and, in turn, creating opportunities for staff to improve their service through training and knowledge sharing.

• If an internal team is blossoming, this will lead to job satisfaction and employees staying and being promoted internally. 

• Revenue optimization through identifying areas that could be improved upon. For example, let's investigate a business website: the ease of navigation can make or break a potential guest's reservation.  If the reservation process is simple and hassle-free, a guest is more likely to follow through with their online reservation. 

• The business can receive honest, non-biased feedback from a hospitality professional. See it as a fresh set of eyes & ears, who knows what to expect from the industry and has no affiliation with the business. 

• Regular mystery guest visits can lead to improved staff motivation, return guests, and guest satisfaction once the changes have been implemented. 

• Brand Consistency, especially where more than one property needs to maintain a similar service standard. 

• Build and maintain a business reputation, ie, what would you like guests to be reminded of when they visit your property? 

Contact us, and let's have an informal chat about which areas in your establishment you would like the mystery guest to visit next.