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Your "Guest Whisperer"
Your "Guest Whisperer"
What We Do
What We Do
Let us be your “guest whisperer” and offer some valuable insights into your hospitality business. The goal of mystery guest visits is to reveal what is truly happening in your establishment. Keep your guests comfortable, happy, and willing to return, and also optimize your revenue.
We offer confidential visits to your establishment and provide an all-inclusive report of the experience, highlighting what works and areas for improvement.
As hospitality professionals, we are committed to continually enhancing your quality standards. With extensive experience in the luxury hospitality and tech industries, our approach is to offer genuine, in-depth feedback that focuses on improvement and sustainable growth for hotels, restaurants, guest houses, and game lodges. Areas of expertise include a five-star service background and interior design know-how, allowing us to hone in on the look, feel & functionality of a space.
SERVICES
SERVICES
Discovery Call
Discovery Call
Free and non-obligatory call - schedule your mystery visit today!
Let us know which areas of your establishment we should visit & aspects that we should focus on.
Mystery Caller
Mystery Caller
Recorded calls to the reservations department with a detailed feedback report.
Mystery Meal
Mystery Meal
Food & Beverage Evaluation
Mystery site visits to the restaurant or food & beverage area of your establishment include a detailed feedback report.
Mystery Overnight Visitor
Mystery Overnight Visitor
Full package & evaluation
The check-in process includes valet parking, porter services, and rooming the mystery guest.
Evaluation of the room based on ambiance, comfort & functionality.
Dining Experience
Breakfast Experience
Check-out process, including final billing.
THE PROCESS
THE PROCESS
Discovery Call
Discovery Call
Let’s have an informal chat about which areas you need us to assess & quote accordingly.
On The Day
On The Day
The mystery guest will blend in like a regular guest, taking note of all finer details and discreetly making an evaluation.
Post Assessment
Post Assessment
We will provide a full, detailed report on the experience, highlighting the good aspects, the average, and the challenges. Please expect to receive the report within one week after the mystery visit.
COSTING
COSTING
Costs & Subscription Options
Costs & Subscription Options
Mystery visits are an investment in your brand, customers, and internal team. With regular mystery visits, you can build and maintain service levels consistently.
The cost for a mystery shop varies based on the individual requirements of our clients, and we always strive to keep this cost-effective, working with our clients' budgets in mind.
We'll be able to create a custom plan for your unique business needs based on the discovery call. A written quotation will be sent after the initial discussion. This will include reimbursement (if necessary) as well as a fixed service fee.
We recommend doing a monthly audit, to continuously measure your service levels and grow. Therefore, we offer discounts for a yearly subscription (to be altered at any time).
FOLLOW UP
FOLLOW UP
If your business requires recommendations on how to improve aspects identified during the mystery visit or suggested specialized training programs, please reach out to discuss how we can assist further.
REVIEWS
REVIEWS
“Mystery Guest Services delivered a very detailed and thorough report and pointed out small details, which could easily have been overlooked by management” - Owner AirBnB
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